Shipping policy
Shipping Policy
Last updated: November 2, 2026
Thank you for shopping with Pufflings. We ship worldwide from Fuzhou, China. Please review the information below before placing your order.
Ships worldwide ✈️ Free US/AU/CA shipping on US$199+
Order Processing
Order preparation times vary depending on whether your items are ready to ship, made to order, or available for preorder. Please refer to the product description for any stated processing or estimated dispatch times.
Processing and production times are separate from shipping transit times. Business days exclude weekends and public holidays in China.
Shipping Methods & Delivery Times
We offer standard international shipping and international express delivery, depending on your destination.
Enter your shipping address in your cart or at checkout to view available shipping methods, shipping charges, and estimated transit times before completing your purchase.
Transit times begin after your order has been dispatched. They do not include order processing, production, or preorder waiting periods.
Delivery estimates are not guaranteed arrival dates. Customs clearance, public holidays, weather, and carrier disruptions may affect delivery. If you are ordering for a birthday, holiday, or photo session, please allow extra time.
Shipping Costs
Shipping charges are calculated based on your destination, parcel weight, and selected shipping method, and are displayed before payment.
Preorders & Mixed Orders
Estimated dispatch dates for preorder and made-to-order items are provided in the product description. These estimates may change due to production circumstances. We will notify you of significant delays and explain the available options.
We recommend ordering ready-to-ship and preorder items separately. If purchased together, your order may be held until all items are ready, unless otherwise agreed.
Order Tracking
If tracking is included with your selected shipping method, we will email your tracking details once your order has been dispatched.
Please allow time for the carrier to scan your parcel and update the tracking information.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, and handling fees in the destination country.
Unless expressly shown as included or collected at checkout, these charges are not included in our prices or shipping fees and are payable by the recipient where applicable.
Customs clearance may also extend delivery times.
Shipping Address Changes
Please ensure your name, shipping address, postal code, and contact details are complete and accurate before placing your order.
To request a correction, email sales@pufflingshandmade.com as soon as possible with your order number and the correct details. Changes cannot be guaranteed once processing has begun or your parcel has been dispatched.
If a parcel is returned because the address you provided was incorrect or incomplete, additional shipping charges may apply to resend it.
Delayed, Lost or Damaged Parcels
If your parcel appears delayed, lost, damaged, or marked as delivered but cannot be located, please contact sales@pufflingshandmade.com with your order number.
For damaged parcels, please retain the packaging and provide clear photos of the packaging, shipping label, and affected items where possible.
We will help investigate with the carrier and arrange an appropriate resolution. Your applicable consumer rights remain unaffected.
Order Changes & Cancellations
Please review your items, sizes, and delivery information carefully before purchasing.
Except where applicable law provides otherwise, we do not offer voluntary cancellations once an order has been confirmed. If you need to request a change, please contact us promptly. Changes are subject to the order’s processing or production status and cannot be guaranteed.
Please also review our Shipping & Returns page for our returns policy.
Contact Us
For shipping or order enquiries, please email: